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Help center

How can we help?

Short answers about making, finding and paying for your rap videos.

What’s available now

What you can make today:

  • You, a duo or your pet from your own photos, or an invented character you describe — rapping a four-line verse on one of five stages. Every video is a 12-second, 768P portrait MP4 with vocals and a beat.
  • No account needed. You pay once at checkout and get a private order page plus an email when your video is ready.
  • On another device, open the order link from your email and confirm your address with a one-time code.
  • Photos are checked when you add them, kept private, and deleted 7 days after your latest video — or sooner if you ask.

Photos

Lyrics

Generating & downloads

Can’t find a video? Open the link in your order email. On a new device, confirm your delivery email with the one-time code to get back in.

Payments & refunds

A photo pass uses the same people and photos for its remaining videos. You can change the words and stage. Photos are kept for 7 days after the latest delivery. Remaining uses do not expire, but after photos are deleted you need support assistance to use them; changing people or uploading new photos to that pass is not self-service yet.

See pricing and the refund policy.

Privacy & deletion

To delete an order’s video and details, use the contact page with your order link. Details are in the privacy policy.

Still stuck?

Email support@raploom.com with your order or video link.